Faerocheap • A division of Vgroup Ventures

Privacy Policy

This Privacy Policy explains how Faerocheap ("we", "us", "our"), a division of Vgroup Ventures, collects, uses, discloses, and protects your information when you browse, search flights, or make bookings on faerocheap.com.

📅 Last updated: 30 August 2025

Summary: We use your data to run flight search/booking, process payments, communicate updates, prevent fraud, and comply with law. We never sell your personal information.

1) Who we are

Faerocheap is a travel service operated as a division of Vgroup Ventures.

  • Legal Entity: Vgroup Ventures (operating Faerocheap)
  • Website: faerocheap.com
  • Email: info@faerocheap.com
  • Registered Address: 587 155th PL NE in the city of Bellevue with zip code 98007 in the state of Washington, USA
  • Grievance Officer (India): Faerocheap, info@faerocheap.com

2) Scope

This Policy applies to our website, mobile experiences, communications, and customer support.

3) What we collect

Information you provide
  • Flight search inputs (origin, destination, dates, passengers).
  • Booking details: name, DOB, contact info, ID/passport.
  • Payment details processed securely by gateway.
  • Support messages or uploaded documents.
Information we collect automatically
  • Device & usage info (IP, browser, session activity).
  • Cookies & tracking for login, preferences, analytics.
  • Approximate location (to show relevant flights/currency).
Information from third parties
  • Airlines/GDS for ticketing and booking confirmation.
  • Payment processors for verification and fraud prevention.
  • Analytics/ads partners for website insights.

4) How we use your information

  • Provide and improve booking services.
  • Send confirmations, invoices, and travel alerts.
  • Process payments and prevent fraud.
  • Customer support and query resolution.
  • Comply with legal obligations.

5) Legal bases

  • Contract: to deliver services you book.
  • Legitimate interests: fraud prevention, analytics.
  • Consent: cookies and marketing emails.
  • Legal obligation: compliance with law.

6) Sharing & disclosures

  • Airlines, GDS, and travel partners for ticketing.
  • Payment gateways for secure transactions.
  • Service providers (hosting, SMS, email, analytics).
  • Authorities if legally required.

7) International transfers

Your data may be processed outside your country with proper safeguards.

8) Cookies & analytics

We use cookies for login, preferences, analytics, and ads. You can manage cookies via your browser.

9) Retention

Booking records up to 7 years; support tickets up to 3 years; analytics per provider policies.

10) Your rights

  • Access or download a copy of your data.
  • Request correction of inaccurate info.
  • Ask for deletion (where legally possible).
  • Withdraw consent anytime.

11) India-specific disclosures

  • Compliant with IT Act 2000 & DPDP Act 2023.
  • Grievance Officer: info@faerocheap.com.

12) Children

We do not knowingly collect data from children under 13.

13) Security

We use encryption, access controls, and monitoring — but no system is 100% secure.

14) Third-party links

Our site may link to third-party websites with their own privacy policies.

15) Changes to this policy

We may update this page with changes. Please review periodically.

16) Contact us

  • Email (general): info@faerocheap.com
  • Email (privacy): contact@faerocheap.com
  • Postal: 587 155th PL NE in the city of Bellevue with zip code 98007 in the state of Washington, USA

This Privacy Policy is for transparency and does not constitute legal advice.

Frequently Asked Questions (FAQ)

We use your data to process flight bookings, send confirmations, provide customer support, improve our website, and comply with legal obligations. We never sell your data to third parties.

Yes. All payments are processed through trusted payment gateways using encryption and secure protocols. Faerocheap does not store your complete card details on its servers.

Yes. You can request deletion of your account or access to your stored data by contacting us at privacy@faerocheap.com. Some data may be retained to comply with legal and regulatory requirements.

We share your details only with airlines, payment providers, and service partners necessary to complete your bookings. We do not sell your information to advertisers.

We retain booking and invoice records for up to 7 years as required by law and accounting purposes. After that, data is securely deleted or anonymized.