Refund Policy

At Faerocheap (a division of VGroup Ventures), we strive to make your travel booking experience smooth and hassle-free. However, we understand that sometimes plans change. This Refund Policy explains the terms under which cancellations and refunds are processed.

1. Flight Ticket Refunds

Refund eligibility depends on the airline’s policy. Faerocheap acts as an intermediary and follows the rules set by the airline. Some fares may be non-refundable. In such cases, only applicable taxes may be refunded.

2. Cancellation Requests

- All cancellations must be requested through our customer support team or via the “My Bookings” section.
- Cancellation charges (if applicable) are levied by the airline.
- Service charges by Faerocheap may apply in addition to airline penalties.

3. Refund Processing Time

Refunds are initiated once approved by the airline. It may take 7–21 working days for the refund to reflect in your original payment method, depending on the airline and bank processing time.

4. No-show Policy

If a passenger fails to check in on time or does not show up for the flight, the ticket may be considered a no-show. In such cases, refund eligibility depends entirely on the airline’s policy.

5. Force Majeure & Operational Changes

In the event of flight cancellations or rescheduling by the airline due to operational issues, weather conditions, or other unavoidable reasons, refunds or alternate travel options will be provided as per the airline’s policy.

6. Contact for Refunds

For any queries regarding cancellations or refunds, please contact our support team at:
📧 info@faerocheap.com
📞 Customer Care: (866) 410-4797

Refund Policy FAQs

Refunds are processed within 7–21 working days after approval from the airline. The time may vary depending on your bank/payment gateway.

No. Service charges levied by Faerocheap are non-refundable, unless required by law.

Non-refundable tickets are generally not eligible for refunds. However, you may get a refund on applicable airport taxes if permitted by the airline.